Welcome to Marhaba Technical, a leading provider of technical services across the UAE. We value your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and secure your data when you visit our website or use our services, such as swimming pool installation, air conditioning solutions, and home renovations in Dubai, Abu Dhabi, and beyond. By engaging with us, you agree to the practices described below.
1. About Marhaba Technical
Marhaba Technical is a Dubai-based company specializing in a wide range of technical services, from structural fabrication to interior design and annual maintenance contracts. Our office is located at Al Quoz, Industrial Area 02, Dubai, UAE. For questions about this policy or your data, contact us at info@marhabatechnical.com or call +971 58 157 7207.
2. Information We Collect
As a trusted technical services provider in the UAE, we collect various types of data to serve you better:
Personal Information:
Full name, email address, phone number, and physical address when you request a quote for services like pool maintenance or kitchen renovation.
Payment details (e.g., credit card or bank information) for transactions.
Technical Data:
IP address, browser type, device details, and website usage stats (e.g., pages visited) collected via cookies and analytics tools.
Service-Related Details:
Information about your project, such as specifications for pergola installation or AC repair needs.
Records of your communications with our team (e.g., emails, calls).
Voluntary Submissions:
Feedback, reviews, or survey responses you provide about our services in Dubai or other emirates.
3. How We Collect Your Data
We gather information in the following ways:
Directly from You: When you fill out contact forms, call us, or book services like plumbing or electrical work.
Automatically: Through cookies and tools like Google Analytics when you browse our site for landscaping or fabrication services.
Via Third Parties: From payment processors or partners assisting with your technical service requests in the UAE.
4. How We Use Your Information
We use your data to deliver exceptional technical services across the UAE, including:
Processing and fulfilling your requests (e.g., installing a swimming pool in Dubai or renovating a kitchen in Abu Dhabi).
Managing payments and service contracts.
Responding to inquiries and providing support for issues like AC maintenance or painting services.
Enhancing our website and offerings through analytics and customer feedback.
Sending promotional updates about our services (e.g., seasonal discounts on pool maintenance), with your consent where required.
Meeting legal requirements under UAE regulations.
5. Sharing Your Information
We do not sell your personal data. However, we may share it with:
Service Providers: Trusted partners (e.g., payment gateways, IT support) who help us deliver technical solutions in Dubai and beyond, bound by confidentiality.
Business Partners: For collaborative projects, only with your approval.
Legal Authorities: When required by UAE law or to protect our rights and safety.
Successors: In the event of a business merger or sale, your data may transfer to the new entity.
6. Cookies and Tracking
We use cookies to improve your experience on our site, track usage, and tailor content about our technical services in the UAE. You can adjust cookie settings in your browser. Learn more in our Cookie Policy (replace with a link if you create one).
7. Data Security
Your privacy is a priority. We employ robust measures—such as encryption and access controls—to safeguard your information from unauthorized access or loss. While we strive to protect your data, no online system is entirely risk-free.
8. Your Privacy Rights
Under UAE data protection laws, you may:
Request access to the personal data we hold about you.
Correct inaccurate information (e.g., an outdated address).
Ask for data deletion, subject to legal retention rules.
Object to certain uses, like marketing emails about our fabrication services.
Withdraw consent at any time. To exercise these rights, email us at info@marhabatechnical.com or call +971 58 157 7207. We’ll respond within 30 days.
9. Data Retention
We keep your information only as long as needed:
Transaction records (e.g., for car parking shed installations) may be retained for 10 years per UAE law.
Marketing data is held until you opt out.
Unnecessary data is securely deleted or anonymized.
10. International Data Transfers
Based in Dubai, we primarily process data within the UAE. If we transfer data abroad (e.g., to a cloud provider), we ensure compliance with UAE privacy standards and use appropriate safeguards.
11. Third-Party Links
Our website may link to external platforms (e.g., social media). We’re not responsible for their privacy practices—please review their policies before sharing data.
12. Children’s Privacy
Our services, like playground installation and home maintenance, are not intended for those under 18. We do not knowingly collect data from minors and will delete it if discovered.
13. Updates to This Policy
We may revise this Privacy Policy to reflect changes in our practices or UAE laws. Check this page for the latest version, marked by the “Last Updated” date.
14. Contact Us
Have questions about your data or our technical services in the UAE? Reach out:
